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I've never bought a sex toy before! How do I know if I’m buying the right one for me?
Great Q. Everyone’s personal tastes are unique, so your shopping experience should be too. You can take our quiz to help you find a vibe or contact us through our and our pleasure gurus will personally help you find a sex toy that matches your needs!I’m ready to pay for my order, but I’m having trouble checking out. What do I do?
and we’ll be happy to guide you through step-by-step.I’m already logged into my BB Outlet account, and I want to shop on BB Outlet. Do I need to create a new profile?
If you’re already a member on BB Outlet or have a customer profile on BB Outlet you’re all set to go! If not, once you place an order with us, we’ll send you instructions to set up your account to keep all your orders in one place!Warranty - What is the BB Outlet Product Protection?
You can add on BB Outlet Product Protection to any order! It protects your product from all damages and malfunctions for a year! If you have any issues we’ll help get you sorted right away.Does BB Outlet have a store I can visit?
BB Outlet is exclusively online.Which methods of payment are accepted?
You can use Visa, MasterCard, Amex or PayPal. We do not accept debit cards or visa gift cards.What will it say on my credit card statement when I place an order at BB Outlet?
Billing is 100% discreet. For your privacy, your purchase will show up as being processed by “BB Outlet”. Zero details about the products you are purchasing!What currency can I shop in?
All of the products on BB Outlet will be charged in US Dollars (USD).Will my credit card information be stored?
If you create an account with BB Outlet and make a purchase, you can opt to check the box that will save your credit card info for future use to make checkout quick and easy for you. You can remove this credit card from your account at any time. Note: BB Outlet® does not share your credit card details with any third parties. View our privacy policy here.I was charged a Foreign Transaction Fee, what does that mean?
When you purchase BB Outlet, the only charges that we take (or receive) are the price of the package you are purchasing (as shown on our order page) and any VAT or Tax that may be due depending on the country you are based in. Though we ship out of the US, BB Outlet operates from Canada. Some banks and credit card issuers may charge a small “foreign transaction” fee for currency conversions or other processes involved with processing your payment.What’s the right way to clean my toys?
Always clean your toys before and after you play using the. BB Cleanser.What kind of lubricant can I use with my new BB Outlet® toy?
Water-based lubes like the BB Water-Based Lube are compatible with virtually every sex toy, so those are your best bet. Silicone lubricants may damage silicone toys.How do I know if BB Outlet® toys are safe for my body?
Our toys are developed with high quality body-safe materials (like silicone). They go through rigorous testing to ensure they are safe for internal and external use.How do I know if a cock ring is safe for my balls?
When a toy or cock ring is made for your balls, it’ll be in the product description as well as on the packaging. It’s important not to put regular cock rings around your members unless indicated it is safe to avoid any mishaps!Can I use my new toy in the shower?
Before using any toy in the shower or bath, we recommend carefully reading that toy’s use and care instructions. If your toy is “splash-proof”, then you should not take it into the bath with you. If it’s waterproof/fully submersible, then you’re safe! Still not sure if it’s safe? Contact us!I love my new toy! How do I leave a review?
Scroll down on the product page and select 'write a review' to give other customers the inside scoop!How do you decide which products to carry at BB Outlet?
Before we add any product to BB Outlet we do extensive testing to make sure all of our sex toys and accessories are high quality, body-safe, and most importantly, feel amazing. Plus, we love listening to what our customers have to say, so please leave us a product review or submit your feedback to [email protected] [email protected].How do I become a product tester?
Product testers are selected based on purchase history and engagement with our social media campaigns. We love to reward our community members with exclusive, insider perks!I think my toy is broken. What do I do?
Contact us and let us know what’s happening (or not) with your toy. If your toy is still under warranty, we’ll happily ship you a replacement for any mechanical failure. Please include a video, this helps expedite the process for you.I lost the user manual for my BB Outlet® toy! Can you send me another one?
The manuals can be found on the product pages and on the QR code found on your toys packaging.How do I charge my BB Outlet toy?
If you look near the base of the toy, you’ll notice a light engraving marked “DC”. The hole to plug the charging pin in is right by that and requires a bit of a piercing at first charge.How long does it take to charge a BB Outlet toy?
BB Outlet toys should take approximately 2 hours for a full charge. Please consult your product’s manual for specific instructions. This can be found on our website in the product description, or by scanning the QR code found on the packaging.Discreet shipping and billing is important to me. How will my order look when it arrives?
Your discretion is our priority. All orders arrive in plain packaging with a shipping label that reads CONTAINERS PLUS. Billing is very discreet and will show up as bboutlet.com on your statement.How much is shipping?
United States:
- Standard shipping cost: $12 on orders under $29.99, $8 from $30-$49.99, $4 from $50-$69.99, and free on orders over $70.
- Expedited shipping cost: $15
- Free shipping: $100+Canada
- Standard shipping cost: $20 on orders under $30, $15 for orders $75, $10 on orders under $125
- Expedited shipping cost: $30
- Free shipping: $125+Great Britain
- Standard shipping cost: $20Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland,Italy, Luxembourg, Netherlands, Monaco, Poland, Portugal, Sweden, Vatican City, Andorra, Bulgaria, Cyprus, Czech Republic, Estonia, Croatia, Hungary, Lithuania, Latvia, Montenegro, Malta, Romania, Slovenia, Slovakia, Spain, San Marino, Kosovo:
Your order is priced based on the weight of your items in the cart, and duties, customs and taxes are pre-paid where possible.
- Standard shipping cost: $12 on orders under $29.99, $8 from $30-$49.99, $4 from $50-$69.99, and free on orders over $70.
- Expedited shipping cost: $15
- Free shipping: $100+Canada
- Standard shipping cost: $20 on orders under $30, $15 for orders $75, $10 on orders under $125
- Expedited shipping cost: $30
- Free shipping: $125+Great Britain
- Standard shipping cost: $20Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland,Italy, Luxembourg, Netherlands, Monaco, Poland, Portugal, Sweden, Vatican City, Andorra, Bulgaria, Cyprus, Czech Republic, Estonia, Croatia, Hungary, Lithuania, Latvia, Montenegro, Malta, Romania, Slovenia, Slovakia, Spain, San Marino, Kosovo:
Your order is priced based on the weight of your items in the cart, and duties, customs and taxes are pre-paid where possible.
Do you ship internationally?
Yes! If you're wondering about a specific country you can check out the drop down list of available countries at checkout.Will I be charged duties if I am shipping outside the US?
Any order being shipped outside of the US (including Canada) may be subject to additional costs in duties. The amount of duties/taxes are at the discretion of the destination country. We cannot control any customs or import duties applied to your package.I never received a confirmation email, was my order processed?
Please check your junk/spam, sometimes we end up in there! If you still don't see anything from us please shoot us a message and we'll make sure there was no typo in the email address entered.How can I track my order?
You can track your order progress easily by logging in to your BB Outlet account and clicking on the tab that says Order History. Once your order is placed and verified, we will email you an order confirmation with your order number. We will send you a second email with the tracking details once your order has been shipped out. You don’t need to have a BB Outlet account to receive this tracking email. Your tracking details will be sent to the email you provide during the checkout process.What is your return policy?
Due to the intimate nature of our products, we cannot accept returns for health and hygiene reasons. Our policy is firm: any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.What if an item is defective?
If the item you received is defective, send us a message with your order number and we’ll get it sorted for you ASAP. A defective product will include, but is not limited to, the following issues:won’t charge
damage to external shell
won’t turn on or off
won’t change modes
Can I modify/cancel my order after placing it?
Orders placed on BB Outlet are processed and labeled immediately to ensure the quickest possible delivery for our customers. Once placed, orders and shipping methods cannot be modified or canceled.*If you still are unable to find what you are looking for, please contact us via our live chat, email or contact form.
